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If your ContactWorld If your Vonage Contact Center (VCC) account is enabled to use WebRTC, and you have the feature switched on for your individual agent account, you can make and receive calls using your usual computer or device; you do not need a physical telephone. For more information, see ContactPad with WebRTC.

You end a call using ContactPad in the usual way. For information about ending calls, see Ending an inbound call. To hang up, click Hangup.

Using ContactPad in the usual way, when you make an outbound call, instead of your telephone handset ringing, additional buttons appear within ContactPad and you hear a tone through your configured headset or speakers. For information about making an outbound call in the usual way, see Making an outbound call.

If the person you are calling answers their phone, you are connected to the target number. You can hear the person who answers the phone through the speakers that you have configured and that person can hear you when you speak into your microphone.

You end your outbound call in the same way as you would end a normal inbound call. For information about ending inbound calls, see Ending an inbound call. To hang up, click Hangup. The only difference is that all outbound calls receive the same amount of wrap up time, as set by your supervisor, while inbound calls receive a wrap up time that depends on the type of inbound call.

Previously, to use ContactPad with WebRTC , remember to set up audio devices properly. These devices include microphone, speakers, recording and playback equipment, and browser.

ContactPad with WebRTC is only supported in Chrome.

The first time you use ContactPad with WebRTC, your browser might ask permission to use the device's audio hardware. In Chrome Allow and Block buttons appear. Click Allow.

To use ContactPad with WebRTC, perform the following steps:

In ContactPad, click Settings.

You can use the Use Softphone check box to switch between using WebRTC and a physical telephone whenever you need to, without help from your supervisor.

Using ContactPad in the usual way, when you receive an incoming call, instead of your telephone handset ringing, additional buttons appear within ContactPad and you hear a tone through your configured headset or speakers. For information about receiving an inbound call in the usual way, see Receiving an inbound call.

If enabled for your account and in your browser, a web notification also appears. For more information, see Call notifications.

When you are connected to the caller, you can hear the caller through the speakers that you have configured and the caller can hear you when you speak into your configured microphone.

You can perform any of the tasks described in Receiving an inbound call.

You end a call using ContactPad with WebRTC in the usual way. For information on ending calls, see Ending an inbound call. To hang up, click Hangup.you had to install the WebRTC for Vonage Contact Center extension into their Chrome or Edge browser. In the near future, the extension will no longer work due to Google's changes to the way browser extensions work in Chromium-based browsers.

Over the coming months, Vonage will migrate your accounts to using WebRTC without an extension. When your account has been migrated, we recommend that you disable or remove the WebRTC for Vonage Contact Center extension from your browsers.