If the video and screen sharing (Visual Engagement) feature is enabled for your account, agents can escalate interactions from phone calls, cases, or emails to video interactions. Using DashboardsReal-time Analytics, you can display both ongoing and , complete, and video interactions.
For information about video and screen sharing, see Video and screen sharing (Visual Engagement).
How do I display video interactions in
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Real-time Analytics dashboards?
You can configure a List widget to display video interactions.
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