Used by:
Setting up personal queues, Taking and sending a message from a caller, Using dynamic announcements in a Data Announcer applet, Tagging interactions with a skill or skills
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You can use any applet that stores data in a data source to create the data sources. The following applets create data sources: |
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- Connector applet. For information about the Data
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- Connector applet, see Data
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- Connector applet.
- IVR Collect Digit applet. For information about the IVR Collect Digit applet, see
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- IVR Collect Digit applet.
- IVR Collect Digit String applet. For information about the IVR Collect Digit String applet, see
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You can also use an existing data source; by default, all calls have the following data sources available: - Call Guid
- CLID
Dialled Number | Note |
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The Dialled Number ($(DialledNumber)) data source contains the ID of the interaction plan rather than its phone number. The ID and the phone number will often be the same, but this is not guaranteed. Therefore you should not use $(DialledNumber) to indicate the number dialed by the caller. |
- Language
First Agent ID | Info |
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First Agent ID is only populated after Vonage Contact Center has routed the call through an ACD applet to an agent. |
- DisplayName. By default, DisplayName contains the CLID of the inbound caller. For information about using a custom value in the DisplayName data source, see Setting a display name for an inbound interaction.
- InteractionOutcome. By default, InteractionOutcome contains the outcome of the interaction. For information about interaction outcomes, see Interaction outcomes.
- Interaction Start Time. The time, in UTC, that the interaction starts. For callbacks, InteractionStartTime will be the start of the original interaction.
If you use a post-call named route for post-interaction processing, all data sources configured at the time the interaction finishes (including InteractionOutcome) are available to the target named route. |