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To enable Click to dial for NewVoiceMedia Vonage Contact Center in Salesforce, you must perform the following tasks:
- Configure NewVoiceMedia Vonage Contact Center as a call center in Salesforce. For information about configuring NewVoiceMedia Vonage Contact Center as a call center, see Configuring your Salesforce call center to use NewVoiceMedia Vonage Contact Center in your region.
- Link NewVoiceMedia Vonage Contact Center to a Salesforce API user account. For information about linking NewVoiceMedia Vonage Contact Center to a Salesforce account, see Linking NewVoiceMedia Vonage Contact Center to a Salesforce account.
When NewVoiceMedia Vonage Contact Center is correctly imported and linked to Salesforce, and the agent is logged in to ContactPad, telephone numbers in Salesforce are enabled for click to dial. For information about using Click to dial, see Using Click to dial in NewVoiceMedia in SalesforceVonage Contact Center in Salesforce.
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For Click to dial to successfully make a outbound calls to telephone numbers with extensions, you must ensure that such phone numbers are correctly formatted in Salesforce records. For information about the format required by telephone numbers with extensions, see Format for numbers with extensions for Click to dial. |