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Configuring your Salesforce call center to use Vonage Contact Center in your region

Configuring your Salesforce call center to use Vonage Contact Center in your region

Jul 29, 2024

To configure the call center after installing Vonage Contact Center into Salesforce for the first time, perform the following steps:

  1. Go to Setup in Salesforce.

  2. On the left-hand side of the Salesforce window, in the search box, type 'Call Centers'. Call Centers appears below the search box.

  3. Click Call Centers. All Call Centers appears.

  4. Click the Vonage Contact Center in Salesforce call center.

  5. Click Edit.

  6. When you first install Vonage Contact Center into Salesforce, the item labelled CTI Adapter URL contains https://***.cc.vonage.com/CallCentre/ServiceCloud/AgentInterface. Replace *** with the correct subdomain for your region: 

    For example, if you are in the EMEA region, set CTI Adapter URL to https://emea.cc.vonage.com/CallCentre/ServiceCloud/AgentInterface.

  7. Click Save.

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