If your Vonage Contact Center (VCC) account is enabled to use WebRTC, and you have the feature switched on for your individual agent account, you can make and receive calls using your usual computer or device; you do not need a physical telephone. For more information, see ContactPad with WebRTC.
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Before you use Softphone, remember to set up audio devices properly. These devices include microphone, speakers, recording and playback equipment, and browser.
Softphone is only supported in Chrome |
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| title | WebRTC for Vonage Contact Center extension |
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Previously, to use ContactPad with WebRTC you had to install the WebRTC for Vonage Contact Center extension into their Chrome or Edge browser. In the near future, the extension will no longer work due to Google's changes to the way browser extensions work in Chromium-based browsers. Over the coming months, Vonage will migrate your accounts to using WebRTC without an extension. When your account has been migrated, we recommend that you disable or remove the WebRTC for Vonage Contact Center extension from your browsers. |
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| title | Limitations when using ContactPad with WebRTC |
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| title | Best practices for using ContactPad with WebRTC |
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When using ContactPad with WebRTC, you should follow these best practices: - Web browser:
- Hardware:
- Upgrade computer hardware if CPU or memory limits are being reached.
- Regularly restart computer, ideally daily.
- Use a wired Ethernet connection (rather than a wireless connection) to connect to the network. Disable WiFi.
- Software
- Remove any non-essential applications.
- Update audio and headset drivers to their latest versions.
- Other:
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