Two main types of user who can perform tasks in the NewVoiceMedia platform VCC Admin Portal are agents and supervisors.
Agents can access NewVoiceMediaVonage Contact Center's ContactPad. For information on about ContactPad, see Getting started with ContactPad. Agents are created in Real Time or User Admin, by supervisors who have the required level of access.
Supervisors can also access ContactPad, but can perform additional tasks in the NewVoiceMedia platform. in the VCC Admin Portal.
A supervisor is a VCC Admin Portal user, created in the User Admin or User Access areas of the VCC Admin Portal. For information about creating VCC Admin Portal users, see Configuring individual users.
A supervisor has a user type, which determines the account user role they can have in each of the call contact center accounts they can access. For information on about user types, see NewVoiceMedia platform Vonage Contact Center user types.In turn the A supervisor also has an account user role which determines the NewVoiceMedia platform VCC Admin Portal features that the supervisor can access. For information on about account user roles, see NewVoiceMedia platform Vonage Contact Center account user roles.
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