| Insert excerpt |
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| _ExcerptUniteCaseRoutingDeprecated |
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| _ExcerptUniteCaseRoutingDeprecated |
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| nopanel | true |
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|
If Unite is enabled and configured, Salesforce creates cases corresponding to messages from various sources: email, social media including Twitter and Facebook, SMS, and so on. When a new case arrives in Salesforce, if the case is assigned to you, the case pops in Service Cloud. You can interact with the case in various ways.
| Panel |
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| borderColor | #eeeeee |
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| bgColor | white |
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| titleColor | white |
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| borderWidth | 1 |
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| titleBGColor | #6699CC#FF8053 |
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| borderStyle | solid |
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| title | In this section |
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| Child pages (Children Display) |
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| Style |
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| div#children-section.pageSection
{
display:none;
} |