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Users can create private or shared dashboards, each with up to 200 agents. These dashboards can have up to three associated Real-time Analytics dashboards for quick access to their teams' performance. For information about creating dashboards, see Creating and editing dashboards in Team Monitoring. When a user has opened a dashboard, they search for and filter the agents they want to display at any time. They can also see an individual agent in more detail. For information about viewing dashboards, see Viewing a Team Monitoring dashboard.
Users can manage agents in each dashboard, performing tasks such as changing agents' presence and editing their skills and groups. For information about managing agents, see Managing agents in Team Monitoring.
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