Managing agents in Team Monitoring

Team Monitoring is located within the Insights product area in Vonage Contact Center admin portal. For information about accessing and navigating Team Monitoring, see Accessing and navigating Insights products.

When you have accessed Team Monitoring, and have located the dashboard you want to view, to open the dashboard, click its row or tile. The dashboard appears.

In this section
Managing an agent's presence state in a Team Monitoring dashboard Managing an agent's assigned skills in a Team Monitoring dashboard Managing the groups an agent belongs to in a Team Monitoring dashboard