The following tables contain the NewVoiceMedia Vonage Contact Center features supported in Salesforce editions. For Connect features supported in Salesforce editions, see Connect features supported in Salesforce editions.
Level of support icons
Supported
Unsupported
| NewVoiceMedia Vonage Contact Center features in Salesforce | Salesforce Sales/Service Cloud Editions | Salesforce Features | |
|---|---|---|---|
Professional | Enterprise/ | Person Accounts | |
| Auto call recording | | | |
| Automatic callback numbers | | | |
| | | |
| Click to dial | | | |
| Data creation using the Data Connector | | | |
| Data retrieval using the Data Connector | | | |
| Personalized number presentation | | | |
| Reports and dashboards | | | |
| Salesforce Mobile App | | | |
| Scheduled callbacks | | | |
| Screen popping | | | |
| Unite (omni-channel) | | | |
| Connect | | | |
1 Requires additional API access
2 Requires adding CallEndEvent fields to layout and making them editable
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