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How do I log in to

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the VCC Admin Portal?

You can

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access the VCC Admin Portal through a web interface. When you attempt to access

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the VCC Admin Portal, the Login page appears.

The first time you log in to

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the VCC Admin Portal, you must set a password for your account. If you have received a welcome email, click the link in the email to open the Choose your password form. The link in the email is valid for two weeks after which you must reset your password.

For information about setting your password for the first time, see 

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How do I set or reset my password?.

After you have chosen a password, you can log in

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to the VCC Admin Portal using that password

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To log in as a ContactWorld  VCC Admin Portal supervisor, perform the following steps:

1. In the Portal Login area, type your username and password. Click Login.

2. If you provide incorrect or invalid details, or if your account has been locked, you receive an error message.
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3. If you provide your correct login details but your account is already locked, you receive an Account Locked email with instructions to reset your password. For information about resetting your password, see Resetting your ContactWorld password.
4. If you have forgotten your password, click Forgot your password? to reset your password. For information about resetting your password, see Resetting your ContactWorld password.
If your password has expired, you are prompted to reset your password. For information about resetting your password, see Resetting your ContactWorld password

Note
title Two-factor authentication
If two-factor authentication is switched on for your account, you may be asked to provide a code sent to your email address. You'll need to provide a new code every 7 days, any time you use a different device, browser, or network, or if you enter the wrong password two times in a row. The code is 6 digits long and is valid for 5 minutes.

• If you are located in a country that is embargoed by the United States, you cannot log in.

5. If you have access to more than one account, you must specify the account you want to supervise.

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   Select the account from the list and click Select.

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You are logged in. The

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 VCC Admin Portal homepage appears. For information about the

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homepage, see 

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Vonage Contact Center Admin Portal user interface.

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How do I set or reset my password?

Help with logging in to the VCC Admin Portal