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| borderColor | #eeeeee |
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| bgColor | white |
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| titleColor | white |
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| borderWidth | 1 |
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| titleBGColor | #232323 |
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| borderStyle | solid |
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| title | In this page |
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How do I ensure that agents always provide a disposition code at the end of an interaction?
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When the enforced disposition codes feature is enabled for your account, you can choose whether or not to allow your agents to manually change their state from Logging the call without setting a disposition code. Contact your account manager for help with configuring this optionFor information about preventing agents from manually changing their state, see Controlling features for your account. |
How do I enable the enforced disposition codes feature for an individual agent?
If enabled for your account, you can enable the enforced disposition codes at an agent level in Real Time. For information about enabling enforced disposition codes for agents, see Enabling the enforced disposition codes feature for individual agents.