If you experience bad audio quality during a call you can report the issue you experienced to NewVoiceMedia. Bad Symptoms of bad audio quality might include crackinginclude echo, crackling, one-side audio, and so on.
To report bad call quality, perform the following steps:
Log a case with customer support in the usual way. Tell customer support what symptoms you are experiencing—for example, echo, crackling, or one-sided audio. For information about contacting customer support, see Customer support guide.
Click the information panel in ContactPad.
Section Column width 50% In the lower-right corner, the Report call quality issue button appears button appears.
Column width 50% Click the Report call quality issue button appears.
Section Column width 50% Your feedback is recorded.
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| Note |
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| You can only report bad call quality during the call. You must also report the same symptoms for three individual calls before customer support can look into the issue. |