| Title: | Configuring breakouts | |
|---|---|---|
| Owner: | Helen Griffith | |
| Creator: | Helen Griffith | Oct 31, 2016 |
| Last Changed by: | Dawid Wietrzykowski (Unlicensed) | Apr 06, 2020 |
| Tiny Link: (useful for email) | https://docs-vcc.atlassian.net/wiki/x/3zS_DQ | |
| Export As: | Word · PDF | |
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Vonage Contact Center PILOT Product Documentation for Summer '21 (6)
_ExcerptBreakouts Breakouts Queue performance by presented skills Queue performance by queue Queue performance by virtual queues Setting up queued callbacks |
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Vonage Contact Center PILOT Product Documentation for Summer '21 (6)
Editing an applet
Creating an applet Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet Announcement applet _ExcerptBreakouts _ExcerptAgentDeclineBreakout |