Page Information

Title:	Integrating with Salesforce Omni-Channel presence
Owner:	Helen Griffith
Creator:	Helen Griffith	Jun 16, 2016
Last Changed by:	Helen Griffith	Jul 29, 2024
Tiny Link: (useful for email)	https://docs-vcc.atlassian.net/wiki/x/lTW_DQ
Export As:	Word · PDF

Incoming Links

Vonage Contact Center PILOT Product Documentation for Summer '21 (9)
Page: _ExcerptRevertToLast
Page: _ExcerptSFOmniChannelExamples
Page: Configuring multi-interaction routing
Page: Configuring Vonage Contact Center in Salesforce (optional tasks)
Page: Feature permissions
Page: Mapping Salesforce user presences to and from VCC agent states for Vonage Premier for Service Cloud Voice
Page: Post unexpected or fault states in Vonage Premier for Service Cloud Voice
Page: Tracked actions
Page: Vonage Contact Center omni-channel solution

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Recent Changes

Time	Editor
Jul 29, 2024 12:58	Helen Griffith	View Changes
Apr 25, 2022 10:05	Helen Griffith	View Changes
May 05, 2020 10:54	Dawid Wietrzykowski (Unlicensed)	View Changes
Apr 06, 2020 16:29	Dawid Wietrzykowski (Unlicensed)	View Changes
Mar 14, 2019 12:46	Helen Griffith

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Outgoing Links

Vonage Contact Center PILOT Product Documentation for Summer '21 (3) Page: Logging in to the Vonage Contact Center Admin Portal
Page: _Images ContactWorld for Salesforce
Page: _ExcerptRevertToLast