Title: | Updating a workflow rule to tag a case with required skills | |
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Owner: | Helen Griffith | |
Creator: | Helen Griffith | Oct 16, 2014 |
Last Changed by: | Helen Griffith | Jan 22, 2024 |
Tiny Link: (useful for email) | https://docs-vcc.atlassian.net/wiki/x/MTq_DQ | |
Export As: | Word · PDF |
Incoming Links
Vonage Contact Center PILOT Product Documentation for Summer '21 (3)
Configuring Unite Custom Salesforce objects in Vonage Contact Center managed package Omni-channel routing process in Unite |
Labels
Global Labels (3)
Outgoing Links
Vonage Contact Center PILOT Product Documentation for Summer '21 (3)
Creating a workflow rule that routes new cases
_ExcerptUniteCaseRoutingDeprecated Tagging interactions with a skill or skills |