| Title: | Setting up skills based routing | |
|---|---|---|
| Owner: | Helen Griffith | |
| Creator: | Helen Griffith | Mar 10, 2015 |
| Last Changed by: | Helen Griffith | Aug 02, 2022 |
| Tiny Link: (useful for email) | https://docs-vcc.atlassian.net/wiki/x/IwpVB | |
| Export As: | Word · PDF | |
Incoming Links
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Vonage Contact Center Product Documentation (3)
Agreement based routing Skills-based routing User Admin |
Hierarchy
Labels
Global Labels (5)
Outgoing Links
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Vonage Contact Center Product Documentation (6)
_ExcerptTaggingInteractionsSkills
Skills-based routing Creating an applet Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet Using the Routing Simulator Configuring skills |