Title: Setting up Vonage Contact Center users in Salesforce  
Owner: Helen Griffith
Creator: Helen Griffith Oct 02, 2018
Last Changed by: Helen Griffith Feb 29, 2024
Tiny Link: (useful for email) https://docs-vcc.atlassian.net/wiki/x/PIRWNg
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Vonage Contact Center PILOT Product Documentation for Summer '21 (5)
    Page: Configuring Connect (dialer) with Vonage Premier for Service Cloud Voice
    Page: Configuring Vonage Contact Center in Salesforce
    Page: Setting up users, permissions and sharing rules
    Page: Upgrading from a version of NewVoiceMedia earlier than 18.232
    Page: Using permission sets in Connect
Hierarchy
Children (2)
    Page: Setting up Vonage Contact Center agents in Salesforce
    Page: Enabling your API user to log in to your Salesforce org from Vonage Contact Center
Labels
Global Labels (1)
Time Editor  
Feb 29, 2024 09:21 Helen Griffith View Changes
Dec 21, 2021 08:48 Helen Griffith View Changes
Jun 30, 2021 09:08 Helen Griffith View Changes
Apr 06, 2020 16:29 Dawid Wietrzykowski (Unlicensed) View Changes
Apr 06, 2020 10:41 Dawid Wietrzykowski (Unlicensed)  
Outgoing Links
External Links (2)
    https://help.salesforce.com/apex/HTViewHelpDoc?id=perm_sets…
    https://help.salesforce.com/HTViewHelpDoc?id=perm_sets_mass…
Vonage Contact Center PILOT Product Documentation for Summer '21 (11)     Page: ContactWorld Agent permissions
    Page: Vonage Contact Center user permission sets
    Page: User Admin
    Page: _ExcerptSFUserPermissions
    Page: Automating call recording for outbound calls
    Page: ContactWorld Supervisor permissions
    Page: Creating Vonage Contact Center user accounts for existing Salesforce users
    Page: Automating callback numbers for Click to dial
    Page: _ExcerptAPIUserMFA
    Page: ContactWorld API user permissions
    Page: Setting up Vonage Contact Center agents in Salesforce