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If you experience bad audio quality during a call you can report the issue you experienced to NewVoiceMedia. Bad audio quality might include cracking, one-side audio, and so on.

To report bad call quality, perform the following steps:

  1. Click the information panel in ContactPad.

    In the lower-right corner, the Report call quality issue button appears.

     Report call quality issue

  2. Click the Report call quality issue button appears.

    Your feedback is recorded.

    Call quality issue recorded 

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