Used by:
Setting up personal queues, Taking and sending a message from a caller, Using dynamic announcements in a Data Announcer applet, Tagging interactions with a skill or skills, Using dynamic audio in a Universal Contact Distributor (UCD) applet You can use any applet that stores data in a data source to create the data sources. The following applets create data sources: You can also use an existing data source; by default, all calls have the following data sources available:
IVR Collect Digit applet.
IVR Collect Digit String applet.
IVR Set Menu String applet.