Used by Configuring schedules
Field or section | Description |
|---|---|
| Name | The name of the schedule for display purposes. This name should describe what the schedule is for. We recommend that you include the day or days and time or times for the schedule. For example, MonTuesWeds 5pm UTC. Type the name you want to appear in the user interface in relation to this schedule. |
| Action | The action that Vonage Contact Center performs on the assigned users at the configured time or times. Currently the only available action is Logout; Vonage Contact Center will log out users who are assigned to the schedule at the configured times. |
| Timezone | The timezone of the times defined in the rules in this schedule. |
| Rule x | The rules in this schedule. For information about rules, see User Admin. In the first field within a rule, add the day or days on which this rule applies. Click the X alongside a day to remove it. To add a rule to the schedule, click Add rule. |
| Users | The USERS section contains a list of the users who are assigned to this schedule. You can filter the list of users to show only archived or active users to improve performance, particularly in accounts with large number of users; by default only active users appear in the list. For information about filtering users, see Accessing and finding your way around User Admin.
To view or change the users who are assigned to this schedule, click USERS. A new skill contains only a text field; an existing skill contains a list of users, who are currently assigned to this schedule, in addition to the text field. To assign a user to the schedule, click in the text field and, optionally, start typing the name of the user you to assign to the schedule. A list of available users, filtered by any text you have typed, appears. Click the user you want to assign to the schedule. The list remains visible so you can assign multiple users to the schedule. |