Type | Group | Name | Description |
---|---|---|---|
Dimensions | |||
- | |||
Active | A boolean value that indicates whether the user is active. If true, user is active; if false, user is archived. | ||
Agent configuration | |||
Agent ID | The unique identifier for an agent as defined in the Vonage Contact Center (VCC) Admin Portal during agent creation. | ||
Phone number | The agent's phone number as defined in the Vonage Contact Center (VCC) Admin Portal. | ||
Physical location | The agent's physical location as defined in the Vonage Contact Center (VCC) Admin Portal. | ||
WebRTC | A boolean value that indicates whether WebRTC is enabled for the user. If true, WebRTC is enabled. | ||
- | |||
Days since last login | The number of days since the user most recently logged in to the VCC platform. | ||
The agent's email address as defined in the Vonage Contact Center (VCC) Admin Portal. | |||
Last login date | |||
Date | The date when the user most recently logged in to the VCC platform. | ||
Month | The month when the user most recently logged in to the VCC platform. | ||
Quarter | The quarter when the user most recently logged in to the VCC platform. | ||
Time | The time when the user most recently logged in to the VCC platform. Presented in date time format. | ||
Week | The week when the user most recently logged in to the VCC platform. | ||
- | |||
License | The license assigned to the user in User Admin—one of Admin, Supervisor, Wallboard, or Agent. | ||
Locked | A boolean value that indicates whether the user's account is locked. If true, user's account is locked due to too many incorrect login attempts. | ||
Name | The agent's name as defined in the Vonage Contact Center (VCC) Admin Portal. | ||
User Id | The unique identifier for a user. | ||
Username | The user's username as defined in the Vonage Contact Center (VCC) Admin Portal. | ||
Measures | |||
Count | The number of events shown by the selected dimensions. | ||
Days since last login | |||
Average | The average duration of days since last logins. By default, the average duration is expressed in milliseconds. | ||
Maximum | The maximum duration of days since last logins. By default, the max duration is expressed in milliseconds. | ||
Minimum | The minimum duration of days since last logins. By default, the minimum duration is expressed in milliseconds. | ||
Total | The total duration of days since last logins. By default, the total duration is expressed in milliseconds. |
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