The following groupings by are available: Agents Audio Problems Call Rating Disposition Code (if enabled for your account) Group Location Status Used for grouping Agents data type metrics. Audio Problems Call Ratings Disposition Code (if enabled for your account) Interaction Individual Skills Media Types Skill Combinations QueuesGroup by Data type Description Agents Interactions Details Used for grouping Interaction Details data type metrics. Queues Used for grouping Queues data type metrics.
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