IVR Collect Digit applet

The IVR Collect Digit applet collects a digits that a caller provides using their telephone key pad. The applet stores this digit in the specified digit IVR Slot. For example, a post-call survey can use the IVR Collect Digit applet to collect responses to questions.

After making any changes to the applet, you must click the corresponding Update button, or buttons, to save your changes. Changes in other sections are NOT saved when you click an Update button in another section, so update the modified field or fields before making changes in other sections.

Announcement

Field

Options

Description

Upload audio file of this announcement from your PC

Audio (.wav) file

The audio file that contains the announcement that is played when the call is routed to this applet. The announcement tells the caller what information to provide using their telephone key pad.

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement.

Alternative Text

Text

If you do not provide an audio file, you can type text that ContactWorld converts to speech. The speech is played when the call is routed to this applet.

Following this Announcement next applet is

List of available applets

The applet that the call is routed to after the IVR digit is collected.

Digit Selection

Field

Options

Description

Digit n

Select, clear

Specifies the valid digits that the IVR Collect Digit applet stores.

Select the digit or digits that correspond to options in the announcement.

Friendly Name

Field	Options	Description
Slot	List of available digit IVR slots	The digit IVR slot in which the applet must store the digit that the caller presses.