The IVR Collect Digit applet collects a digit, in an IVR slot, that a caller provides using their telephone key pad. The applet stores this digit in the specified digit IVR Slot. For example, a post-call survey can use the IVR Collect Digit applet to collect responses to questions.
When you store a value in an IVR slot, the value is also stored as a data source. The Data Connector, Data Announcer, Data Router, ACD, and UCD applets can then use the data source. The name of the data source is the friendly name of the IVR slot, prefixed with 'IVRSlot|'. For example, if an IVR slot has a friendly name of 'StockPrice', the corresponding data source value is called 'IVRSlot|StockPrice'.
Announcement
Field | Options | Description |
|---|---|---|
| Upload audio file of this announcement from your PC | Audio (.wav) file | The audio file that contains the announcement that is played when the call is routed to this applet. The announcement tells the caller what information to provide using their telephone key pad. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement. |
| Alternative Text | Text | If you do not provide an audio file, you can type text that ContactWorld converts to speech. The speech is played when the call is routed to this applet. |
| Following this Announcement next applet is | List of available applets | The applet that the call is routed to after the IVR digit is collected. |
Digit Selection
Field | Options | Description |
|---|---|---|
| Digit n | Select, clear | Specifies the valid digits that the IVR Collect Digit applet stores. Select the digit or digits that correspond to options in the announcement. |
Friendly Name
Field | Options | Description |
|---|---|---|
| Slot | List of available digit IVR slots | The digit IVR slot in which the applet must store the digit that the caller presses. |
