Click to dial is a Salesforce feature and is part of Salesforce's OpenCTI API.
If you have installed NewVoiceMedia into Salesforce but Click to dial is not working, perform the following tasks:
- Check that you have correctly configured NewVoiceMedia as a call center in Salesforce. For information about configuring NewVoiceMedia as a call center, see Configuring your Salesforce call center to use NewVoiceMedia in your region.
- Check that NewVoiceMedia is linked correctly to your Salesforce API user account. For information about linking NewVoiceMedia to your Salesforce account, see Linking NewVoiceMedia to a Salesforce account.
If you are using Global Voice Assurance, all phone numbers in Salesforce records must be in +E.164 format. For information about Global Voice Assurance and +E.164 format, see Global Voice Assurance and Telephone number formats in NewVoiceMedia in Salesforce.