To start using the Vonage Contact Center Web API you must have completed the following tasks:
- Sign up for the Vonage Contact Center service. If you have not already done so, please find more information on how to do this at Vonage Contact Center - Contact Center Solutions.
- Set up a working interaction plan in which interactions are delivered to your agents through an Automatic Call Distributor or Universal Contact Distributor.
- Get your account key and API authentication token from System Settings in the VCC Admin Portal. For information on getting your key and token, see Getting your account key and API authentication token.
- Use your API authentication details to get your bearer access token, which is required to invoke web methods. For information on getting your bearer access token, see Getting a bearer access token.