Getting your account key and API authentication token

Owned by Helen Griffith
Last updated: Aug 21, 2023
1 min read

To make use of the Vonage Contact Center APIs, and various other Vonage Contact Center features, you need to have your account key and API authentication token.

You will only be able to generate an API authentication token if your account has the API functionality enabled.

  1. Log in to the VCC Admin Portal and go to Configuration within Account Settings.

  2. In the API Authentication Token section, click Generate new authentication API token.
    If you already have an API token assigned this command will re-issue that key, rendering the previous token defunct.

  3. Your account key and API token appear.
    Take note of these details—when you leave this page the details are no longer available. You will have to generate a new token.

If you generate a new API authentication token, any previous tokens you have generated will no longer work. You must, therefore, update previous tokens with the new token. For example, if used, update tokens in custom settings for Vonage Contact Center in Salesforce and settings for Advanced Reporting and Statistics.