Overview of Vonage Contact Center and Zendesk
- Helen Griffith
Owned by Helen Griffith
Zendesk is a web-based Customer Relationship Management application (CRM). Zendesk is primarily used for helpdesks, which need to handle telephone-based ticket inquiries, email and webchat.
Vonage Contact Center integrates ContactPad with Zendesk to provide Vonage Contact Center features, supporting inbound and outbound calls, call logging, and screen pops.
Support and documentation feedback
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.