As part of our rebranding, we have updated our URLs from *newvoicemedia.com to *cc.vonage.com. For more information, see /wiki/spaces/PD/pages/4225400842.
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To migrate to these new URLs, perform the following steps to update the URLs in your systems.
1. Firewall allowlist
Add the new URLs using the *cc.vonage.com domain to your firewall allowlist.
For information about configuring your firewall, see /wiki/spaces/PD/pages/2511372301.
2. Browser bookmarks
Update any bookmarks in your browser that currently use the *newvoicemedia.com URLs to the new *cc.vonage.com URLs.
3. Feature configuration
Update the URLs in your configuration settings for the following features. Review the content in the linked pages and update the URLs in your configurations where applicable.
Single sign-on
Update any bookmarks or configuration relating to single sign-on. For more information, see /wiki/spaces/PD/pages/162889839.
Audible notifications
Allow browser notifications for the new URLs when prompted or within any centralized IT policies. For more information, see /wiki/spaces/PD/pages/227760982.
Vonage Contact Center in Salesforce
Update the URL stored within VCC for Salesforce package configuration. For more information, see /wiki/spaces/PD/pages/45252977 and /wiki/spaces/PD/pages/919473932 for more information.
Update any stored Call Recording links with Salesforce. For more information, see /wiki/spaces/PD/pages/69829864.
Vonage Premier for Service Cloud Voice in Salesforce
Update the URL stored within Vonage Premier for Service Cloud Voice in Salesforce package configuration. For more information, see /wiki/spaces/PD/pages/3788800278.
Vonage Contact Center for ServiceNow
Update the URL stored within Vonage Contact Center for ServiceNow configuration. For more information, see /wiki/spaces/PD/pages/3788767937.
ContactPad Anywhere
Update the URL stored with the ContactPad Anywhere browser extension configuration. For more information, see /wiki/spaces/PD/pages/3790012695.
Webchat (beta)
Update the URL used to embed Native Webchat within Salesforce. For more information, see /wiki/spaces/PD/pages/3788702338.
APIs
Update API endpoints within any custom integration to use the new URLs.
Salesforce Unite (deprecated)
Update the Vonage Contact Center URL for the region you are in. For more information, see /wiki/spaces/PD/pages/54952754.
By following these steps, you can ensure that your systems are correctly updated to use our new domain. If you encounter any issues, contact support.