The Call Plan Architect is made up of a series of modules that you can use to create the caller experience. Use the vast range of CTI capabilities—applets—to make announcements; route calls according to the time of day, callers CLID, or geographic region; queue calls in an ACD; collect information using the IVR capability; take messages; send SMS and emails; and so on.
Use the Call Plan Architect to design call flows using these applets to create an enjoyable and efficient caller experience.
The Call Plan Architect is made up of a series of modules that you can use to create the caller experience. Use the vast range of CTI capabilities—applets—to make announcements; route calls according to the time of day, callers CLID, or geographic region; queue calls in an ACD; collect information using the IVR capability; take messages; send SMS and e-mails; and so on.
Use the Call Plan Architect to design call flows using these applets to create an enjoyable and efficient caller experience.