Release notes for version 22.101 of Vonage for Service Cloud Voice
Product Name Change Notice
These release notes were written prior to a Salesforce product name change. Where Service Cloud Voice is referenced in this page, the product is now called Salesforce Voice.
Please also note that the Vonage package name Vonage for Service Cloud Voice has not changed and remains the same throughout current documentation.
Date of release
Aug 11, 2022
Summary
Support for Omni-channel Flow Routing to Agents (Enhancement)
Salesforce administrator changes
When adding a Salesforce user to your Vonage for Service Cloud Voice contact center, additional mapping information will be created to allow Omni-Channel flows to route calls to agents.