Configuring voicemail drop in Vonage Premier for Service Cloud Voice
When using Vonage Premier for Service Cloud Voice, agents can leave voice messages for customers or prospects. They can upload and manage messages and then drop the messages during a call. For agents to use voicemail drop in Vonage Premier for Service Cloud Voice, you must add a voice extension to the Omni-Channel widget or utility.
Prerequisites
You must be using a version 23.107 or later of Vonage Premier for Service Cloud Voice.
Configure a voice extension
For information about configuring a voice extension, see Configuring a voice extension in Vonage Premier for Salesforce Voice.
The voicemail drop extension will now appear in agents' Omni-Channel widgets or utilities.
For information about using voicemail drop in Vonage Premier for Service Cloud Voice, see Using voicemail drop in Vonage Premier for Service Cloud Voice.
For general assistance, please contact Customer Support.
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