{"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"text":"How do I stop and start recording a call?","type":"text"}]},{"type":"paragraph","content":[{"text":"Vonage Contact Center can record all inbound and outbound calls. Whether all or just a subset of calls are recorded is determined by your account and interaction plan settings. For information about call recording, see ","type":"text"},{"text":"Call recording","type":"text","marks":[{"type":"link","attrs":{"href":"https://docs-vcc.atlassian.net/wiki/spaces/DP/pages/2883929"}}]},{"text":".","type":"text"}]},{"type":"bodiedExtension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"section","parameters":{"macroParams":{},"macroMetadata":{"macroId":{"value":"e02982c1-7ce0-4f92-9dee-dd9145bb4227"},"schemaVersion":{"value":"1"},"title":"Section"}}},"content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"legacy-content","text":"","parameters":{"cxhtml":"50%

If you do not have the call recording button enabled within your account, the recording control area does not appear in ContactPad:

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If you have the call recording button enabled within your account, a recording control area appears in ContactPad:

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If the button is enabled, when a call arrives, a message indicating that the call is being recorded appears along with a Pause icon. To pause the recording, click the pause icon.

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The message changes to show that the recording is paused and the Pause icon changes to a Play icon. To continue recording, click the play icon.

","nestedContent":{"type":"doc","content":[{"type":"bodiedExtension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"column","parameters":{"macroParams":{"width":{"value":"50%"}},"macroMetadata":{"macroId":{"value":"a56da80e-7df2-4fb7-a84f-f6fc22843209"},"schemaVersion":{"value":"1"},"title":"Column"}}},"content":[{"type":"paragraph","content":[{"text":"The message changes to show that the recording is paused and the ","type":"text"},{"text":"Pause","type":"text","marks":[{"type":"strong"}]},{"text":" icon changes to a ","type":"text"},{"text":"Play ","type":"text","marks":[{"type":"strong"}]},{"text":"icon. To continue recording, click the play icon.","type":"text"}]}]}],"version":1},"reason":"A column macro in a rich body macro can't be created or edited in the new editor."}}},{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"legacy-content","text":"","parameters":{"cxhtml":"50%

","nestedContent":{"type":"doc","content":[{"type":"bodiedExtension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"column","parameters":{"macroParams":{"width":{"value":"50%"}},"macroMetadata":{"macroId":{"value":"339d8ba6-af88-4152-a276-a470a8f98c28"},"schemaVersion":{"value":"1"},"title":"Column"}}},"content":[{"type":"mediaSingle","attrs":{"layout":"align-start","width":200,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":200,"alt":"Resume toggle","id":"da5f5be3-8dfe-4773-be3d-a3d43b0e567c","collection":"contentId-59179243","type":"file","height":185}},{"type":"caption","content":[{"text":"Resume toggle","type":"text"}]}]}]}],"version":1},"reason":"A column macro in a rich body macro can't be created or edited in the new editor."}}}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Information","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Depending on your account settings and interaction plans, calls may arrive with call recording both ","type":"text"},{"text":"In Progress","type":"text","marks":[{"type":"em"}]},{"text":" and ","type":"text"},{"text":"Paused","type":"text","marks":[{"type":"em"}]},{"text":".","type":"text"}]}]}],"version":1}

Pausing and resuming call recording in ContactPad

How do I stop and start recording a call?