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When your Vonage Contact Center is integrated with Salesforce, you are able to use all the usual Vonage Contact Center features along with many Salesforce features. This integration enables you to make and transfer calls using the Click to dial facility, open Salesforce records relating to a call, and so on.

Before you start using certain features, you need to set up authentication. For information, see Setting up authentication for Vonage Contact Center features.

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