Used in ContactPad with multiple interactions If you also have ContactPad with presence feature enabled for your account, you will see interaction and presence states in ContactPad. In the first example, the agent has no active interactions. The agent's presence state is Ready and their interaction state is Idle. Wrap time When the agent ends the interactions, each interaction's wrap time counts down alongside them. For more information about ContactPad with presence, see ContactPad with presence.ContactPad with multiple interactions and presence
In the second example, the agent is working with two interactions. The agent's presence state is Ready and their interaction state is Working. The agent has parked the second interaction in the list and is actively working with the first. The interactions are in Parked and Busy Inbound states respectively. The time, in mm:ss, since the agent received each interaction appear alongside the interactions: 1:02 and 0:22 respectively.
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