The Dialled Number Router applet routes calls according to the original number that the caller dialed. For example, you might want to differentiate calls to different numbers in situations where those calls are routed to the same Automatic Call Distributor applet using a Shim Calling applet.
You can only use this applet in an interaction plan that routes calls, and not other types of interactions.
You must use the IVR Data Collector to store the dialed number.
After making any changes to the applet, you must click the corresponding Update button, or buttons, to save your changes. Changes in other sections are NOT saved when you click an Update button in another section, so update the modified field or fields before making changes in other sections.
Dialled Number Router Settings
| Field | Options | Description |
|---|---|---|
| Select the default applet to route to... | List of available applets | The applet that the call is routed to if you have not selected an applet for the inbound number. |
| Select the IVR Friendly Name where the inbound dialled number has been stored | List of available IVR Slots | The IVR slot that contains the originally dialed number. |
Creating Routing Rules
| Field | Options | Description |
|---|---|---|
1. Select one or more numbers in your account to create a rule for: | List of available numbers | The number or numbers available in this account. |
| Add Number(s) | Click | Click Add Number(s) to add the selected number or numbers to the rule list. |
| 2. Create a rule for the numbers below: | List of available numbers | The number of numbers to which this rule applies. |
| Remove Number(s) | Click | Click Remove Number(s) to remove the selected number or numbers from the rule list. |
| 3. Select the next applet for your selected numbers to route to and click create rule: | List of available applets | The applet that the call is routed to if the originally dialed number matches the number or one of the numbers in the list. |
| Create Rule | Click | Click Create Rule to save the rule. The rule is added to the list of current routing rules. |
Current Routing Rules
| Field | Options | Description |
|---|---|---|
| Delete | Click | Click Delete to remove the rule. |
