Dialled Number Router applet

The Dialled Number Router applet routes calls according to the original number that the caller dialed. For example, you might want to differentiate calls to different numbers in situations where those calls are routed to the same Automatic Call Distributor applet using a Shim Calling applet.

You can only use this applet in an interaction plan that routes calls, and not other types of interactions.

You must use the IVR Data Collector to store the dialed number.

After making any changes to the applet, you must click the corresponding Update button, or buttons, to save your changes. Changes in other sections are NOT saved when you click an Update button in another section, so update the modified field or fields before making changes in other sections.

Dialled Number Router Settings

Field	Options	Description
Select the default applet to route to...	List of available applets	The applet that the call is routed to if you have not selected an applet for the inbound number.
Select the IVR Friendly Name where the inbound dialled number has been stored	List of available IVR Slots	The IVR slot that contains the originally dialed number.

Creating Routing Rules

Field	Options	Description
1. Select one or more numbers in your account to create a rule for:	List of available numbers	The number or numbers available in this account.
Add Number(s)	Click	Click Add Number(s) to add the selected number or numbers to the rule list.
2. Create a rule for the numbers below:	List of available numbers	The number of numbers to which this rule applies.
Remove Number(s)	Click	Click Remove Number(s) to remove the selected number or numbers from the rule list.
3. Select the next applet for your selected numbers to route to and click create rule:	List of available applets	The applet that the call is routed to if the originally dialed number matches the number or one of the numbers in the list.
Create Rule	Click	Click Create Rule to save the rule. The rule is added to the list of current routing rules.

Current Routing Rules

Field	Options	Description
Delete	Click	Click Delete to remove the rule.