Using the “No Code Required” Agent Assist Payment Button solution, agents can initiate secure mid-call credit card payments in ContactPad.
The Agent Assist Secure Payments feature is a Payment Card Industry Data Security Standard (PCI-DSS) compliant payment solution.
Agents capture basic transaction information in a payment form before transferring the caller to a secure third party solution to capture the payment details. During the payment session the conversation can continue between the agent and the customer, however the agent cannot see the numbers entered or hear the individual tones for numbers entered. Stopping the agent from seeing or hearing entered numbers prevents any PCI information from reaching VCC.
No credit card details are recorded anywhere in Vonage Contact Center. If the call is being recorded, recording will be suspended when the caller is transferred to the PCI Pal solution and resumed once the payment session has been completed.
For information about using the “No Code Required” Agent Assist Payment Button, see Taking mid-call payments using the “No Code Required” Agent Assist Payment Button.
Product Information
Vonage Contact Center “No Code Required” Agent Assist Payment Button is an additional feature and needs to be enabled for your account.