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Used by:

Setting up personal queues, Taking and sending a message from a caller, Using custom announcements in a Data Announcer applet, Tagging interactions with a skill or skills

You can use any applet that stores data in a data source to create the data sources. These applets are the Data Retriever applet, the IVR Collect Digit applet, the IVR Collect Digit String applet, the IVR Set Menu Digit, and the IVR Set Menu String applet. For information about these applets, see Data Retriever applet, IVR Collect Digit applet, IVR Collect Digit String applet, IVR Set Menu Digit applet, and IVR Set Menu String applet. You can also use an existing data source; by default, all calls have the following data sources available:

  • Call Guid
  • CLID
  • Dialled Number
  • Language

  • No labels
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