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To add a new minor agent state, perform the following steps:

1. Log in to the NewVoiceMedia platform to the VCC Admin Portal and go to System Settings. For information on accessing System Settings, see Editing System Settings.
2. Click the Agent States tab. The Agent States area appears.
   
   

3. In the Select the Major state to set up list, click the major state that you are creating a new minor state for. The list of existing minor states appears.

   Info
   You cannot add new minor states to the Ready state.

   
   

4. Click Add. A new minor state appears at the bottom of the list of minor states.

   

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