When you set up your NewVoiceMedia platform VCC Admin Portal account with NewVoiceMediaVonage Contact Center, you will have a limited number of agent licenses. Each active agent uses an agent license. For information about active agents, see Inactivating an agent.
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If you have exceeded your agent license limit or maximum agent license limit, when you try to create a new agent or activate a currently inactive agent a warning appears. Depending on your account user type, which limit you have exceeded and the action you are attempting, the warning will contain a different message and you have a choice of how to proceed. For information about NewVoiceMedia platform about VCC Admin Portal user types, see Vonage Contact Center user types.
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