...
When you have correctly configured the enforced disposition codes feature, when an agent finishes handling an interaction—for example, by clicking Release in ContactPad, or when the agent or caller hangs up their phone—the agent's state in ContactPad changes to Logging the call. ContactWorld cannot assign any interactions to the agent until the agent leaves the Logging the call state.
| Note |
|---|
When the enforced disposition codes feature is enabled for your account, you can choose whether or not to allow your agents to manually change their state from Logging the call without setting a disposition code. Contact your account manager for help with configuring this option. |