When you set up your ContactWorld NewVoiceMedia platform account with NewVoiceMedia, you will have a limited number of agent licenses. Each active agent uses an agent license. For information about active agents, see Inactivating an agent.
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If you have exceeded your agent license limit or maximum agent license limit, when you try to create a new agent or activate a currently inactive agent a warning appears. Depending on your account user type, which limit you have exceeded and the action you are attempting, the warning will contain a different message and you have a choice of how to proceed. For information about ContactWorld about NewVoiceMedia platform user types, see ContactWorld Vonage Contact Center user types.
If you are a nominee user, you will see the following one of the following messages:
Limit exceeded Action Example message Options Agent license limit/Maximum agent license limit Create agent Creating this agent will result in additional charges. You have reached your licensed active agent limit (16/15 agents).
Are you sure you want to create the new agent Matt Bell - 6748032?
Cancel or Create agent Agent license limit/Maximum agent license limit Activate agent Activating this agent will result in additional charges. You have reached your licensed active agent limit (21/15 agents).
Are you sure you want to activate the agent Barnaby - 6543?
Cancel or Activate agent You can create or activate agents even when you exceed your maximum agent limit.
If you are a normal user with permission to edit agents, you will see one of the following messages:
Limit exceeded Action Example message Options Agent license limit Create agent Creating this agent will result in additional charges. You have reached your licensed active agent limit (16/15 agents).
Are you sure you want to create the new agent Julie Hythe - 765643524?
Cancel or Create agent Agent license limit Activate agent Activating this agent will result in additional charges. You have reached your licensed active agent limit (16/15 agents).
Are you sure you want to activate the agent Anne Parkes - 76589?
Cancel or Activate agent Maximum agent license limit Create agent/Activate agent You have reached your maximum active agent limit (15 agents).
You will need to delete or deactivate an agent in order to create more active agents.
Cancel
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