...
| Panel |
|---|
| borderColor | #eeeeee |
|---|
| bgColor | white |
|---|
| titleColor | white |
|---|
| borderWidth | 1 |
|---|
| titleBGColor | #000000 |
|---|
| borderStyle | solid |
|---|
| title | In this page |
|---|
|
|
| Insert excerpt |
|---|
| _ExcerptAPICloudNextGen |
|---|
| _ExcerptAPICloudNextGen |
|---|
| nopanel | true |
|---|
|
Request parameters
Path parameters
...
A flag indicating whether you want to receive the transcript information for the recording. Default is false.
Responses
A response to a valid GET /interactions/{guid} request contains a single interaction item with information about the recording for a single call.
Successful responses
Successful requests return a 200 Success code.
Example v1 response
Requests
Request the transcript, categorization and call time breakdown data for a single call
| Code Block |
|---|
| language | jspowershell |
|---|
| theme | Midnight |
|---|
|
{
"categories": [
{
"category": "Politeness",
"subcategories": [
"Greeting",
"Closing"
]
},
{
"category": "Communication",
"subcategories": [
"Responsive"
]
}
],
"guid": "0164705c-c206-dce9-d61a-9899855326a0",
"status": "processed",
"confidence": "Low",
"callTimeBreakDown": {
"agent": 5,
"customer": 1,
"silence": 4,
"crossTalk": 0
},
"transcript": "Case.\nHi, and yeah, just just a call here. Thank you bye."
} |
Example v2 response
| Code Block |
|---|
|
{
"categories": [
{
"category": "Politeness",
"categories": [
{
"name": "Greeting",
"matches": "1"
},
{
"name": "Closing",
"matches": "3"
}
]
},
{
"category": "Communication",
"categories": [
{
"name": "Responsive",
"matches": "1"
}
]
}
],
"guid": "curl -L -X GET "https://***.api.newvoicemedia.com/conversation-analyzer/interactions/0164705c-c206-dce9-d61a-9899855326a0?transcript=true",
-H "status"Accept: "processed",
"confidence": "Low",
"callTimeBreakDown": {
"agent": 5,
"customer": 1,
"silence": 4,
"crossTalk": 0
},
"transcript": "Case.\nHi, and yeah, just just a call here. Thank you bye."
} |
...
application/vnd.newvoicemedia.v3+json"
-H "Authorization: <ACCESS_TOKEN>" |
Responses
A response to a valid GET /interactions/{guid} request contains a single interaction item with information about the recording for a single call.
Successful responses
Successful requests return a 200 Success code.
| Code Block |
|---|
|
{
"categories": [
{
"category": "Politeness",
"categories": [
{
"name": "Greeting",
"matches": "1"
},
{
"name": "Closing",
"matches": "3"
}
]
},
{
"category": "Communication",
"categories": [
{
"name": "Responsive",
"matches": "1"
}
]
}
],
"guid": "0164705c-c206-dce9-d61a-9899855326a0",
"language": "en-us",
"status": "processed",
"confidence": "Low",
"callTimeBreakDown": {
"agent": 5,
"customer": 1,
"silence": 4,
"crossTalk": 0
},
"transcript": "Case.\nHi, and yeah, just a call here. Thank you bye."
} |
...