Interactions (Conversation Analyzer API)
- Helen Griffith
An Interaction represents a recording of a call made or received by a Vonage Contact Center agent and processed by Conversation Analyzer. The GET /interactions/{guid} endpoint retrieves the information about the recording for a single call with the unique identifier that matches guid. The GET /interactions?calls={guids} returns a collection of up to 50 interaction items.
Discovering calls. To use the Conversation Analyzer API to get information about recordings, you need to know the unique identifiers for the recorded calls. If you do not know the unique identifiers, you must use the Search for interactions endpoint in the Interaction Content API. This endpoint will return a collection of interactions that have call recordings, based upon search criteria. The collection of interactions include the individual interactions’ guids. You can then use the Conversation Analyzer API to retrieve information about the interactions’ recordings.