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Vonage recommends editing users in User Admin. This topic describes how to edit users in User Access only. For information on editing users in User Admin, see Configuring individual users. For differences between User Admin and User Access, see An overview of user administration. |
How do I edit an existing user's access?
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To edit an existing user, perform the following tasks:
- From the In User Access module, click edit alongside the user you want to edit. For information on accessing User Access, see Configuring user access. An existing user record appears in edit mode.
Provide or modify the relevant details in the fields in the Managee details section.
Info In the User Type list, select Customer or Reseller. For information on user types, see Vonage Contact Center user types. Click Save.
Info If you change the user's email address in the Email field, Vonage Contact Center sends an email to both the new and old email addresses to notify the user of this change. This link is valid for 14 days. After 14 days, either send the user a reset password email or the user can reset their own VCC Admin Portal password. For information about resetting passwords, see Logging in to the Vonage Contact Center Admin Portal. Insert excerpt _ExcerptLinkedAccounts _ExcerptLinkedAccounts nopanel true Insert excerpt _ExcerptHierarchy _ExcerptHierarchy nopanel true