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To avoid disconnecting from your call by closing the webpage or tab containing the active ContactPad, you can open (or 'pop') a separate WebRTC tab. This tab contains and runs the code required for WebRTC. Doing so enables you to work with and close any of your webpages or tabs containing ContactPad without risking being disconnected (temporarily or permanently) from your call. To Depending on the setting in your account, opening a separate WebRTC tab may be mandatory.
If optional, to pop a separate WebRTC tab with WebRTC code, click the arrow in the top-left corner of ContactPad. The arrow is only visible when you are not on a call.
If mandatory, to pop a separate WebRTC tab, click the error message that appears in ContactPad. You will not be able to make or receive calls until you do.
The new tab shows information about your WebRTC connection status — Calls are being handled by: THIS PAGE — and clearly indicates that you should not close the page. If you are not currently on a call, the call state is DISCONNECTED.
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When you answer the call either automatically or by clicking Accept, your call state changes to ACTIVE. While you wait for the call connect after accepting it, Accept may change briefly to Accepting. When the call is answered, Hangup and mute buttons appear, along with mute buttons replace Accept, or Accepting, and Reject, a WebRTC keypad appears.
Active tab (connected inbound or outbound call)
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