The headset control feature enables you to control a WebRTC call using the buttons on compatible headsets when using Chrome in on Windows . Currently, only Jabra headsets are compatible; Poly and Mac operating systems. Most headsets should be compatible, but we have only tested headsets of the following brands: Jabra, Poly (Plantronics), Logitech, and Sennheiser headsets are also compatible but with limitationsand EPOS (Sennheiser). If you have turned on the feature in WebRTC settings and connected the headset, you can use the headset buttons instead of using buttons in ContactPad. You can accept a call — if auto-answer is not enabled — mute and unmute your microphone, and hang up at the end of the call. If you are using a Jabra headsetAlso, if your headset supports it, you can also reject the call.
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If you press the button used to make or receive a call on your headset in the absence of a call, your headset will be connected to a call that doesn't exist. If you then get a real call in ContactPad and accept it, your headset controls may not function correctly as it is now connected to two calls. When the call ends, your headset is disconnected from both calls. You can use the headset as normal on the next call. This behavior is most common in Jabra headsets. If you refresh the page while on a call, your headset will may be connected to two calls. Your headset controls may not function correctly. When the call ends, your headset is disconnected from both calls. You can use the headset as normal on the next call. This behavior only occurs in Jabra headsets. Using multiple softphone and meeting applications at the same time may lead to conflicts with the headset controls as all the applications might be connected to and interacting with the headset. |
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Only Chrome and Edge browsers are supported. Only Windows OS and Mac OS are supported.Only Jabra headsets are able to reject calls. WebRTC can only work with one headset at any time. You can pair multiple headsets, but you must have only one plugged in for headset control to work. Transfer, hold, and other headset controls are not supported. Not all headsets from the supported vendors will work. Some behave differently or do not support all call functionality. Vendor-specific software, such as Plantronics Hub, prevents the headset from working with ContactPad. Bluetooth headsets are not supported. |
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